FAQ
Istanbul airport transfer questions, answered
Booking
How do I book an Istanbul transfer taxi on this site?
Open the Fare Pass, pick the airport and destination, then add the date, time and flight. The booking is sent to dispatch as a WhatsApp message and confirmed in that chat.
Can I book by phone instead?
Yes, call +90 551 464 26 32 and give the same details: airport, address, date, time, flight and number of travellers.
What should my booking message include?
The airport, the exact hotel or address, the landing or pick-up time, the flight number, the name for the sign, and how many adults, children and suitcases.
Can someone else book for me?
Yes. Give the traveller's name for the sign and, if possible, the traveller's own WhatsApp number, so dispatch can reach the person on the day.
Is a shared shuttle available?
No. Every booking is a private vehicle; we do not run shared rides.
fares
Why is my fare €70 when the hotel looks close on the map?
Because it is on the other side of the Bosphorus from your airport. The fare is set by the crossing, not by the kilometres.
Is the Eco Van fare for one person?
No, it is for the whole vehicle, which takes up to six people.
Are there extra charges for luggage, nights or weekends?
No. Luggage is included and fares do not vary with the hour or the day.
How is a ride between IST and SAW priced?
It always crosses the Bosphorus, so it is €70 in the Eco Van, €80 in a Vito, €85 in a V-Class and €100 in a Sprinter.
Are rides inside the city priced on the site?
Only rides that touch one of the airports, plus Galataport to an airport. Other rides, such as hotel to hotel, are quoted on WhatsApp.
arrival
Which exit at the airport should I use?
Whichever one you come out of. The driver waits right at that exit door with your name, so there is no particular door to look for.
What if I booked the wrong airport?
Tell dispatch the correct airport. The booking is moved, and the fare follows the side rule for the new airport.
Should I switch on roaming to meet the driver?
It helps but is not essential. Both airports offer free Wi-Fi, which is enough to send a WhatsApp message.
My flight is delayed by three hours. Is my transfer still on?
Yes. We track the flight and the driver works to the new landing time; waiting for a delayed flight is free.
Payment
Which cards does the driver accept?
Visa and Mastercard, on the card terminal every car carries. Contactless works.
Which cash currencies can I use?
Euros, pounds sterling and Turkish lira.
When exactly do I pay?
At the end of the ride, at your hotel, address or airport. Nothing is paid when you book.
Luggage and extras
Do golf bags or a pushchair cost extra?
No. Golf bags, pushchairs and folding wheelchairs travel free when the vehicle has room.
Which vehicle do we need for five people and eight suitcases?
Probably one class above the Eco Van. Send the numbers and dispatch confirms the vehicle.
Are child seats included?
Yes, child seats and boosters are free on request. Give each child's age.
Changes and cancellation
How late can I cancel without paying?
At any time. Cancellation is free and has no deadline.
How do I change the pick-up time?
Send the new time in the WhatsApp chat where your booking was confirmed. There is no fee for the change.
sides
How do I know which side of Istanbul my hotel is on?
Type it into the Fare Pass: each result carries a Europe or Asia chip. Districts such as Taksim, Sultanahmet and Beşiktaş are European; Kadıköy, Üsküdar and Ataşehir are Asian.
Does the driver choose the bridge or the tunnel?
Yes, depending on the destination and the traffic on the day. The fare stays the same whichever crossing is used.
The fare rule in brief
Istanbul Airport (IST) is on the European side, Sabiha Gökçen (SAW) on the Asian side. A ride that stays on the airport's side costs €50 in the Eco Van; a ride across the strait, or between the airports, costs €70. Larger vehicles add €10, €15 or €30. A return is two one-way fares.
The day you land
We follow your flight. After customs, walk out of the arrivals exit and look for a printed sign with your name; the driver stands right at that door. If something holds you up inside, send a WhatsApp message to dispatch.
Still unsure?
Write to +90 551 464 26 32 on WhatsApp or call the same number. Dispatch works around the clock in English and Turkish, and messages in other languages get a reply as well.