Luggage on your transfer

Seats are easy to count; boot space is not. Six people with hand luggage fit an Eco Van comfortably, but six people with a large case each may need a bigger class. When the booking form asks for suitcases, it starts with one per traveller; change the number if yours differs.

We do not publish a fixed number of cases per vehicle, because it depends on the size of the bags and the model sent. Dispatch checks your numbers and suggests another class if needed.

• Golf bags: free; count them with the suitcases.
• Pushchairs and prams: free; mention them so there is room.
• Folding wheelchairs: free; tell us if the passenger needs help getting in.
• Child seats and boosters: free on request, with the children's ages.

If a wheelchair does not fold, ask dispatch before you book; we cannot promise a vehicle with a ramp or a lift.

Bicycle boxes, surfboards, musical instruments in hard cases and similar items are worth describing in your message. Dispatch checks whether they fit the class you chose or whether a larger vehicle is needed; the fare then follows that class.

Musical instruments and fragile items can travel in the cabin with you if there is a free seat; say so when you book, so dispatch plans the seating as well as the boot.

For a group, add up the suitcases as well as the people. Twelve people with cabin bags and twelve with checked cases are very different loads, even in a Sprinter that takes up to 16 people. If the luggage outgrows one vehicle, dispatch can suggest two, and each is priced by the usual rule.

Keep passports, medicines and anything you need on the way in a small bag with you rather than in the boot. If you are travelling to the Old City, where some streets are narrow, the driver gets as close to the entrance as the street allows; a bag with wheels helps for the last metres.