How it works
Meeting your driver at IST and Sabiha Gökçen
Arriving at Istanbul Airport
Istanbul Airport (IST)
Landing
We track your flight, so an early or late landing moves the pick-up with it.
Passport control and bags
Clear passport control, collect your luggage and walk through customs to the arrivals floor.
Your driver at the exit door
Your driver waits right at the exit door you come out of at Istanbul Airport, holding a printed sign with your name.
To the vehicle
Walk out together to the vehicle. The fare was fixed when you booked; pay the driver at the end of the ride, in cash or by card.
Waiting for a delayed flight is free.
Arriving at Sabiha Gökçen
Sabiha Gökçen Airport (SAW)
Landing
Sabiha Gökçen has one terminal for international and domestic flights; we follow your flight and plan around the real landing time.
Passport control and bags
After passport control and baggage claim, follow the exit signs out of the international or domestic arrivals area.
Your driver at the exit door
Your driver waits right at the exit door you come out of at Sabiha Gökçen, holding a printed sign with your name.
To the vehicle
Your driver takes you to the vehicle. The fixed fare is paid at the end, in cash or by card.
Waiting for a delayed flight is free.
Why there is no gate number to remember
Arrivals halls have several exits, and which one you use depends on your flight, the baggage belt and whether you landed on a domestic or an international flight. Rather than send you to a fixed spot, the driver stands at the exit you actually walk out of. Dispatch knows your flight and follows it, and the driver takes up position for it.
That is also why you will not find a pillar, café or numbered door on this page. Any of those could send you the wrong way inside a busy terminal.
Arriving at Istanbul Airport
- Through passport controlHave your passport ready, and your e-visa if your nationality needs one.
- Bags and customsCollect your luggage and pass through customs to the arrivals floor.
- Your name at the exitWalk out of the exit in front of you: the driver is standing right at that door with your name printed on a sign.
The airport also runs international and domestic meeting lounges on the arrivals floor. You can ignore them for our transfers; the driver is at your exit.
Arriving at Sabiha Gökçen
Sabiha Gökçen has one terminal with a domestic and an international arrivals area. After passport control and baggage claim, leave the area your flight arrived in. The driver is right at the door where you step out of the terminal, holding a sign printed with your name.
Ignore any offers of taxis or rides inside the hall. Your vehicle is already booked, and you pay the driver only at the end of the ride.
Making the meeting easy
- Give the name you want on the sign; a surname is easiest to spot.
- Keep a phone that can receive WhatsApp. Both airports offer free Wi-Fi if you have no roaming data.
- Message dispatch when you land if you expect a long passport or baggage queue.
- If you cannot see your name, stay where you are and call +90 551 464 26 32 rather than walking off to search.
Paid airport assistance is a different service
Both airports sell their own escorted arrival service: iGA Meet and Greet at Istanbul Airport and ALLWAYS at Sabiha Gökçen. They are separate from us, and you do not need them to use our transfer. If you book one, tell its staff that a driver with your name sign is waiting at the exit.
Questions and answers
Is there a fee for the name sign service?
No. Meeting you with a printed name sign is part of every transfer at the normal fare.
Will the driver be there if I land early?
Yes. We track the flight, so the driver works to the actual landing time, early or late.
What if I come out of a different exit than expected?
The driver watches for your flight and waits at the exit you use. If you do not spot your name straight away, call or message dispatch and stay put.
Can the sign show a company or group name?
Yes. Write the text you want in the booking, for example a family name or the name of your group.
Does the driver come inside the terminal?
The driver waits right at the arrivals exit door, where passengers walk out of the terminal.
More on how it works
- Flight delays and waiting timeIf your flight is late, you do not need to do anything. We track every arriving flight, the driver works to the real landing time, and waiting for a delayed flight is free. The fare stays exactly as booked, even when the delay pushes your arrival into the night.
- Paying for your transferYou pay the driver at the end of the ride, never in advance. Every car carries a card terminal for Visa and Mastercard, contactless included, and cash is welcome in euros, pounds sterling or Turkish lira. The amount is the fixed fare you were quoted when you booked.
- Child seats on your Istanbul transferChild seats and boosters are free on every transfer from and to Istanbul Airport and Sabiha Gökçen. Ask for them when you book and give each child's age, so the driver brings seats that suit them. Children add nothing to the fare, which is per vehicle.
- Cancellation policyYou can cancel an Istanbul airport transfer for free at any time: there is no deadline and no cancellation fee. Because nothing is paid in advance, there is also nothing to refund. Send one message to dispatch with your name or booking reference.
- Luggage on your transferAll luggage is included in the fare, and golf bags, pushchairs and folding wheelchairs travel free, vehicle size permitting. What we ask for is the number of suitcases, because that decides which vehicle comes to meet you. There is no charge per bag.