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Your booking

Change or cancel your transfer

Enter your booking reference, which looks like IT-0712-0345, and send the change to dispatch on WhatsApp. Cancelling is free at any time, and a change carries no fee; only a new side of the Bosphorus or a new vehicle class changes the fare.

Starts with IT-, from your booking message.

What do you need?

New date, time and flight number.

What you can change

  • the date or the landing or pick-up time;
  • the flight number, including one you marked to send later;
  • the hotel or street address;
  • the number of travellers, suitcases or child seats;
  • the vehicle class.

If the change moves the destination to the other side of the Bosphorus, or the vehicle to another class, the fare changes with it according to the same rule as before.

Cancelling

Send a short message with your reference and the word cancel. There is no deadline and no fee, and since nothing was paid in advance there is nothing to refund.