How it works
Cancellation policy
Changing your plans
- Free cancellation at any time, with no deadline and no fee.
- No prepayment: you pay the driver at the end of the ride.
How to cancel
- Open the booking chatUse the WhatsApp conversation in which dispatch confirmed your ride.
- Say which rideGive your booking reference (it starts with IT-), or your name and the date of the transfer.
- Wait for the replyDispatch confirms the cancellation in the same chat.
If you booked by phone or cannot use WhatsApp, call +90 551 464 26 32 and cancel by voice.
Changing instead of cancelling
Often a change is all you need. A new date, a later pick-up, a different hotel, another flight or an extra traveller can all be added to the existing booking. There is no fee for a change. If the change moves the destination across the Bosphorus or switches the vehicle class, the fare follows the usual rule.
Some changes are worth making rather than cancelling outright. If your flight now lands at the other Istanbul airport, keep the booking and send the new flight: the driver simply meets you at IST instead of SAW, or the other way round. If you are now fewer people, the same vehicle still comes unless you ask for a smaller class.
Cancelling one leg of a return
Each leg of a return is its own ride. You can cancel the trip back to the airport and keep the arrival, or the other way round, and you pay only for the leg you actually use.
This matters when your plans are open-ended. Book the arrival and the departure together if you know both dates, and cancel or move the departure later if your stay changes; there is no penalty for doing so, and no advantage lost, because a return is priced as two separate one-way fares.
Please tell us early
There is no fee whenever you cancel, but a message sent as soon as plans change lets dispatch free the driver for someone else. If your flight is cancelled at the last minute, a message from the airport is perfectly fine.
Why the policy is this simple
The fare is paid to the driver at the end of the ride, so we hold no money of yours before the trip. That leaves no reason for deadlines, fees or partial refunds. The rule applies to every vehicle class, to both airports and to groups booking a Sprinter or two vehicles, as well as to single travellers.
Questions and answers
Is there a deadline for free cancellation?
No. You can cancel free of charge at any time before the ride.
Will I lose a deposit if I cancel?
No, because we never take a deposit. Nothing is paid before the ride.
My flight was cancelled. Do I owe anything?
No. Tell dispatch, and either cancel the transfer or move it to your new flight.
Can I cancel by e-mail?
Use WhatsApp or a phone call to +90 551 464 26 32, which reach dispatch directly.
Can I reinstate a ride after cancelling it?
Yes, send the details again in the same chat and dispatch books it anew at the same fare rule.
More on how it works
- Meeting your driver at IST and Sabiha GökçenAt both Istanbul airports your driver waits right at the exit door you come out of, holding a printed sign with your name. You do not need a gate number, a desk or a meeting point: walk out through arrivals after customs and look for your name.
- Flight delays and waiting timeIf your flight is late, you do not need to do anything. We track every arriving flight, the driver works to the real landing time, and waiting for a delayed flight is free. The fare stays exactly as booked, even when the delay pushes your arrival into the night.
- Paying for your transferYou pay the driver at the end of the ride, never in advance. Every car carries a card terminal for Visa and Mastercard, contactless included, and cash is welcome in euros, pounds sterling or Turkish lira. The amount is the fixed fare you were quoted when you booked.
- Child seats on your Istanbul transferChild seats and boosters are free on every transfer from and to Istanbul Airport and Sabiha Gökçen. Ask for them when you book and give each child's age, so the driver brings seats that suit them. Children add nothing to the fare, which is per vehicle.
- Luggage on your transferAll luggage is included in the fare, and golf bags, pushchairs and folding wheelchairs travel free, vehicle size permitting. What we ask for is the number of suitcases, because that decides which vehicle comes to meet you. There is no charge per bag.