How it works
Flight delays and waiting time
Delays and waiting
- We track your flight and plan the pick-up around the real landing time.
- Waiting for a delayed flight is free.
- Same fare day and night.
How flight tracking works for you
Your flight number is the key. With it, dispatch can see the departure, the expected landing and any change on the day, and the driver's time is set from that, not from the time printed on your ticket. An early arrival is covered the same way as a late one.
Without a flight number we only know the time you gave us. If you booked with the flight marked TBA, send the number in the WhatsApp chat before you travel.
Check the number before you send it: the airline code followed by the flight digits, for example TK 1234. A wrong digit would have the driver following somebody else's flight.
Long queues after landing
A flight can land on time and you can still be late out of the terminal: a busy passport hall, a slow baggage belt, a missing suitcase. The driver knows the time your flight touched down and expects you to need a while inside. If something takes longer than usual, send a short WhatsApp message to dispatch so the driver knows where you are.
Cancelled or diverted flights
If your flight is cancelled, rebooked for another day or diverted to the other Istanbul airport, send the new details. The transfer moves to the new flight. If the new airport changes the side of the city, the fare follows the usual rule: for example, a hotel in Taksim is €50 from IST but €70 from SAW. Cancelling the transfer altogether is free.
Delays on the way to the airport
For rides to IST or SAW, a delayed departure gives you a choice: keep the planned pick-up time or move it later. Airlines rarely let you check in much later than planned, so if in doubt keep the original time and wait at the airport instead. Changing the pick-up is one message to dispatch, at no cost.
Questions and answers
How long will the driver wait if my plane is late?
For as long as the delay lasts. We follow the flight, so a late landing simply moves the meeting time, and that waiting is free.
Do I have to tell you about a delay myself?
No, flight tracking covers it. A message is still welcome if something happens after landing, such as lost luggage.
My flight was moved to the next day. What happens to my booking?
Send the new date and flight number in the WhatsApp chat and dispatch moves the transfer. There is no fee for the change.
Does a delay into the night make the ride more expensive?
No. The fare is identical at every hour, so a midnight landing costs what was booked for the afternoon.
What if I booked without a flight number?
Send it as soon as you have it. Until then the driver can only work from the time you gave, so delays cannot be followed.
More on how it works
- Meeting your driver at IST and Sabiha GökçenAt both Istanbul airports your driver waits right at the exit door you come out of, holding a printed sign with your name. You do not need a gate number, a desk or a meeting point: walk out through arrivals after customs and look for your name.
- Paying for your transferYou pay the driver at the end of the ride, never in advance. Every car carries a card terminal for Visa and Mastercard, contactless included, and cash is welcome in euros, pounds sterling or Turkish lira. The amount is the fixed fare you were quoted when you booked.
- Child seats on your Istanbul transferChild seats and boosters are free on every transfer from and to Istanbul Airport and Sabiha Gökçen. Ask for them when you book and give each child's age, so the driver brings seats that suit them. Children add nothing to the fare, which is per vehicle.
- Cancellation policyYou can cancel an Istanbul airport transfer for free at any time: there is no deadline and no cancellation fee. Because nothing is paid in advance, there is also nothing to refund. Send one message to dispatch with your name or booking reference.
- Luggage on your transferAll luggage is included in the fare, and golf bags, pushchairs and folding wheelchairs travel free, vehicle size permitting. What we ask for is the number of suitcases, because that decides which vehicle comes to meet you. There is no charge per bag.