How it works
Paying for your transfer
Paying for your ride
- CashCash in EUR, GBP, TRY, paid to the driver at the end of the ride.
- A card terminal in every carVisa, Mastercard. Contactless works.
- No prepaymentNothing is paid online. You pay the driver when you arrive.
No prepayment, no deposit
Booking a transfer takes no card details and no online payment. Nothing is held on a card while you wait for the trip, and if you cancel there is nothing to refund. The first and only payment happens at your destination.
This also means you are never asked to pay a booking fee, a reservation charge or a card guarantee by message. If anyone asks you for an advance payment in our name, do not pay it, and call +90 551 464 26 32 to check.
Paying by card
Each vehicle has a payment terminal. Visa and Mastercard are accepted, and you can tap a contactless card. If your bank needs a PIN for larger amounts, the terminal asks for it in the usual way.
We do not name any other card network or wallet. If you plan to use something else, ask dispatch when you book rather than relying on it in the car.
Card payment is handy when you land without local cash. The terminal works the same at night as during the day, so a 3 a.m. arrival can be paid by card just like an afternoon one.
Paying in cash
- Euros: the fare is set in euros, so this is the simplest.
- Pounds sterling: accepted.
- Turkish lira: accepted; ask dispatch for the lira amount before the day, as we do not publish an exchange rate.
Small notes make the handover quicker, especially late at night.
What the amount covers
The amount is the per-vehicle fare for your route and class: €50 or €70 for the Eco Van depending on the side, plus €10, €15 or €30 for the larger classes. Luggage, child seats and waiting for a delayed flight add nothing. For a return, each leg is paid at the end of that ride.
Paying for a group or a company
When several people share one vehicle, one person pays the driver the whole fare; how you split it among yourselves is up to you. For a group travelling in two vehicles, each vehicle is paid at the end of its own ride. If a company or a tour leader settles the fare for travellers, write that in the booking so the driver knows whom to ask.
Questions and answers
Can I pay with a phone wallet or another card network?
We confirm only Visa and Mastercard cards, including contactless. Ask dispatch before you travel if you want to pay any other way.
Do I pay when I get in or when I arrive?
When you arrive at your destination.
Can I pay for both legs of a return at once?
Each leg is paid at the end of that ride, so the return is settled on the way back.
Does paying by card change the amount?
No. Card or cash, you pay the fixed fare you were quoted at booking.
Is anything paid when I cancel?
No. Since nothing is charged in advance, a cancellation costs nothing and leaves nothing to refund.
More on how it works
- Meeting your driver at IST and Sabiha GökçenAt both Istanbul airports your driver waits right at the exit door you come out of, holding a printed sign with your name. You do not need a gate number, a desk or a meeting point: walk out through arrivals after customs and look for your name.
- Flight delays and waiting timeIf your flight is late, you do not need to do anything. We track every arriving flight, the driver works to the real landing time, and waiting for a delayed flight is free. The fare stays exactly as booked, even when the delay pushes your arrival into the night.
- Child seats on your Istanbul transferChild seats and boosters are free on every transfer from and to Istanbul Airport and Sabiha Gökçen. Ask for them when you book and give each child's age, so the driver brings seats that suit them. Children add nothing to the fare, which is per vehicle.
- Cancellation policyYou can cancel an Istanbul airport transfer for free at any time: there is no deadline and no cancellation fee. Because nothing is paid in advance, there is also nothing to refund. Send one message to dispatch with your name or booking reference.
- Luggage on your transferAll luggage is included in the fare, and golf bags, pushchairs and folding wheelchairs travel free, vehicle size permitting. What we ask for is the number of suitcases, because that decides which vehicle comes to meet you. There is no charge per bag.