How it works
How an Istanbul airport transfer works
Arriving at Istanbul Airport
Istanbul Airport (IST)
Landing
We track your flight, so an early or late landing moves the pick-up with it.
Passport control and bags
Clear passport control, collect your luggage and walk through customs to the arrivals floor.
Your driver at the exit door
Your driver waits right at the exit door you come out of at Istanbul Airport, holding a printed sign with your name.
To the vehicle
Walk out together to the vehicle. The fare was fixed when you booked; pay the driver at the end of the ride, in cash or by card.
Waiting for a delayed flight is free.
Arriving at Sabiha Gökçen
Sabiha Gökçen Airport (SAW)
Landing
Sabiha Gökçen has one terminal for international and domestic flights; we follow your flight and plan around the real landing time.
Passport control and bags
After passport control and baggage claim, follow the exit signs out of the international or domestic arrivals area.
Your driver at the exit door
Your driver waits right at the exit door you come out of at Sabiha Gökçen, holding a printed sign with your name.
To the vehicle
Your driver takes you to the vehicle. The fixed fare is paid at the end, in cash or by card.
Waiting for a delayed flight is free.
From the first fare to the hotel door
- See the fareChoose IST or SAW and your destination. The Fare Pass shows €50 if the place is on the airport's side of the Bosphorus and €70 if it is across, for the Eco Van.
- Book with the detailsAdd the date, the time, your flight number and how many of you there are. The booking opens as a WhatsApp message to dispatch.
- Get the confirmationDispatch confirms in the same chat. Keep that thread for any change.
- FlyWe follow your flight, so an early or late landing shifts the pick-up automatically.
- Meet the driverAfter customs, the driver is right at the exit door you come out of, holding your name on a printed sign.
- Ride and payThe van takes you to the door of your hotel or address. You pay by card or in cash when you get there.
Fixed before you fly
- The fare: per vehicle, one way, identical at any hour.
- The vehicle class you chose.
- The pick-up place: the arrivals exit at the airport, or your hotel's main entrance on the way out.
- Free extras: child seats and boosters, golf bags, pushchairs and folding wheelchairs, space permitting.
Nothing about the ride depends on a taximeter, a surge or an exchange rate set at the kerb. That is the core of the service.
The ride out to the airport
Going home works in the same way in reverse. Send the hotel, the pick-up time and the flight you are catching; dispatch can suggest a time that leaves room for traffic and check-in. The driver comes to the main entrance, loads the bags and drives to the departures level of IST or SAW.
If something changes
A late flight needs no action from you. A new date, a different hotel or an extra traveller is one message in the WhatsApp chat, and a cancellation is free whenever you send it. If you cannot get through by message, call +90 551 464 26 32.
Each step in detail
- Meeting your driver at IST and Sabiha GökçenAt both Istanbul airports your driver waits right at the exit door you come out of, holding a printed sign with your name. You do not need a gate number, a desk or a meeting point: walk out through arrivals after customs and look for your name.
- Flight delays and waiting timeIf your flight is late, you do not need to do anything. We track every arriving flight, the driver works to the real landing time, and waiting for a delayed flight is free. The fare stays exactly as booked, even when the delay pushes your arrival into the night.
- Paying for your transferYou pay the driver at the end of the ride, never in advance. Every car carries a card terminal for Visa and Mastercard, contactless included, and cash is welcome in euros, pounds sterling or Turkish lira. The amount is the fixed fare you were quoted when you booked.
- Child seats on your Istanbul transferChild seats and boosters are free on every transfer from and to Istanbul Airport and Sabiha Gökçen. Ask for them when you book and give each child's age, so the driver brings seats that suit them. Children add nothing to the fare, which is per vehicle.
- Cancellation policyYou can cancel an Istanbul airport transfer for free at any time: there is no deadline and no cancellation fee. Because nothing is paid in advance, there is also nothing to refund. Send one message to dispatch with your name or booking reference.
- Luggage on your transferAll luggage is included in the fare, and golf bags, pushchairs and folding wheelchairs travel free, vehicle size permitting. What we ask for is the number of suitcases, because that decides which vehicle comes to meet you. There is no charge per bag.
Questions and answers
How far ahead should I book an Istanbul airport transfer?
As soon as you know your flight. Dispatch confirms each request in the WhatsApp chat, and an early booking gives time to sort out vehicle size and child seats.
Will I share the vehicle with strangers?
No. Every ride is private. One booking is one vehicle, for your group alone.
Does the driver carry my name on a board?
Yes, a printed sign with the name you gave in the booking.
What should I do if I cannot see my driver?
Stay at the exit and send a WhatsApp message or call the dispatch number. Dispatch is in touch with the driver and guides you to each other.
Is the service available every day?
Yes. Dispatch is open 24/7, every day of the year, at the same fares.