Terms of service

A booking is a request for a private transfer for your group. It becomes binding for both sides when dispatch confirms it in writing, usually in the WhatsApp chat in which you sent it. You are responsible for giving correct details: the airport, the address, the date and time, the flight number, the number of travellers and suitcases, and a phone number on which you can be reached.

• Fares are per vehicle and one way, in euros, and are fixed at confirmation.
• In the Eco Van: €50 when the destination is on the same side of the Bosphorus as the airport, €70 when the ride crosses it, and €70 between the two airports. The Vito, V-Class and Sprinter add €10, €15 and €30.
• A return is charged as two one-way fares.
• Fares do not change with the hour, the day or a flight delay.
• Rides not covered by these fares, such as stops on the way or rides between two addresses, are quoted and confirmed before the booking.

If you change the booking so that the destination moves to the other side of the Bosphorus or the vehicle class changes, the fare for the new booking applies.

No payment is taken in advance. You pay the confirmed fare to the driver at the end of each ride, by Visa or Mastercard on the vehicle's terminal or in cash in euros, pounds sterling or Turkish lira.

For airport pick-ups we follow the flight number you give us, and waiting for a delayed flight is free. The driver meets you at the arrivals exit you come out of with a printed name sign. For pick-ups at a hotel or address, please be ready at the agreed time; if you are delayed, tell dispatch.

You may change or cancel a booking at any time without charge by contacting dispatch. If we cannot carry out a confirmed transfer, we tell you as early as possible; as no payment has been taken, nothing is owed by either side.

Luggage is included, provided it fits the vehicle booked; tell us the number of suitcases and any bulky items. Child seats are provided free on request; give each child's age when you book. Passengers must wear seat belts, as Turkish traffic law requires, and follow the driver's safety instructions.

The driver chooses the route, including which Bosphorus crossing to use, according to the traffic on the day. Distances and drive times shown on the site are estimates; traffic, weather, closures and events can lengthen a journey, and the fare does not change as a result.

For any question about these terms, contact dispatch on WhatsApp or by phone at +90 551 464 26 32.